Privacy Policy

1. Introduction

VOUCH is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the VOUCH app and related services.

2. Program Nature, Invoices, And Redemptions

VOUCH is a Consumer Loyalty and Market Research platform. The service is designed for private consumers participating in registered sales promotions—not for professional media services, paid commercial advertising production, or standalone paid social campaigns sold as professional media placement services.

Members participate as private consumers sharing genuine personal experiences of products they have personally purchased. Optional public posts reflect customer satisfaction and are not offered or priced as professional creative or media placement services.

“Redemptions” means cashback rebates on verified personal expenditures only, evidenced by a valid Tax Invoice (TRN receipt). Redemptions are not wages, talent fees, or compensation for professional advertising or media services.

A valid Tax Invoice (TRN receipt) is mandatory for every redemption. The invoice demonstrates that you are a paying customer with a genuine purchase; your optional public sharing of satisfaction is a personal consumer expression and review right, not a commercial advertisement sold to brands.

Redemptions are provided as rebates for verified personal expenditures only. You acknowledge that any public sharing you choose to make is an expression of personal consumer satisfaction within a registered sales promotion, and not independent commercial advertising services.

3. Information We Collect

• Name, email address, phone number
• Emirates ID (encrypted at rest with AES-256-GCM)
• Bank account / IBAN (encrypted)
• Connected social media accounts (Instagram, TikTok, YouTube, Facebook, Snapchat)
• Location data (for discovering nearby offers)
• Device token (for push notifications)

4. TikTok Login Kit

When you connect TikTok through VOUCH, you authorize TikTok Login Kit. We receive only the profile data you approve under the requested scope (typically your TikTok display name, avatar, and basic account identifier). We use this solely to link your account, verify loyalty requirements, and show your connected handle inside VOUCH. We do not post to TikTok on your behalf. You can disconnect TikTok at any time in VOUCH under Social Profiles or revoke access in your TikTok account settings. TikTok's own privacy policy governs data TikTok collects during login: https://www.tiktok.com/legal/privacy-policy

5. Instagram (Meta)

When you connect Instagram through VOUCH, you authorize Instagram API with Instagram Login (Meta). We receive your Instagram user identifier and username to link your account and verify loyalty requirements. With approved permissions we may read public profile statistics such as follower counts. We do not post content, read direct messages, or run ads on your behalf. Disconnect in VOUCH Social Profiles or revoke access in Instagram settings. Meta's policy applies: https://www.facebook.com/privacy/policy

6. Facebook Login

When you connect Facebook through VOUCH, you authorize Facebook Login (Meta). We may receive your public profile name, email (if granted), and information about Facebook Pages you manage, including Page name and follower count. We use this solely to link your account and verify loyalty program requirements. We do not post to Facebook on your behalf. Disconnect in VOUCH Social Profiles or revoke the app in Facebook Settings.

7. YouTube (Google OAuth)

When you connect YouTube through VOUCH, you authorize Google OAuth with read-only YouTube access. We receive your channel name, channel identifier, and public statistics (such as subscriber count) to link your account and verify loyalty requirements. We do not upload videos or modify your channel. Disconnect in VOUCH Social Profiles or revoke access in your Google Account permissions. Google's privacy policy applies: https://policies.google.com/privacy

8. Snapchat Login Kit

When you connect Snapchat through VOUCH, you authorize Snapchat Login Kit. We receive only the profile data you approve (typically display name and a stable account identifier) to link your account and verify loyalty requirements. We do not post Snaps on your behalf. Disconnect in VOUCH Social Profiles or revoke access in Snapchat settings.

9. How We Use Your Information

• To provide and maintain the VOUCH platform
• To process requirement submissions, tax-invoice verification, and redemption payouts
• To verify identity and comply with UAE regulations
• To detect and prevent fraud
• To send you push notifications about offers and total saved amounts

10. Data Security

• Sensitive data encrypted with AES-256-GCM
• All data in transit secured with TLS 1.3
• Passwords hashed with Argon2id
• Row-level security enforced at the database level

11. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account and all associated data
• Withdraw consent for data processing

To delete your account, go to Settings → Delete Account in the member app.

12. Regulatory Compliance

VOUCH is operated by V Patch Marketing Agency [WE PATCH IT SOLUTIONS CO. L.L.C.]. We are based in Dubai, UAE and comply with the UAE's digital marketing regulations and NMA Advertiser Permit Guide (Decision No. 3 of 2025).

13. Contact Us

For privacy questions: info@vpatch.ae

V Patch Marketing Agency [WE PATCH IT SOLUTIONS CO. L.L.C.], Dubai, UAE